Internal Cultural Competency and Capability survey

Consultation has concluded

WAPHA is developing support structures (frameworks, implementation plans, commissioning guidelines and training) to build a competent and capable workforce in the primary health care setting. Over the next 6-9 months the Cultural Competency and Capability Frameworks project team will be working to produce tools to guide our progress in cultural competence and capability over the next three years.

To provide the optimal training and resources to support this important work, we want to hear about your views, experiences and recommendations to build our cultural competency and capability to care for people with an increased susceptibility to adverse health outcomes as a result of inequitable access to the resources needed to address risks to health.

Please complete the survey by COB Thursday 9 December. The survey should take less than 10 minutes to complete and all responses will remain confidential. Once the survey has closed, a report will be produced to inform the next steps of the project which will include conducting staff focus groups.

For more information on the project please contact susan.kay@wapha.org.au or head here.


Key concepts and terminology

  • Aboriginal and Torres Strait Islander People: Throughout this document, the word Aboriginal is used to denote both Aboriginal and Torres Strait Islander peoples)
  • LGBTIQ+ Lesbian, Gay, Bisexual, Trans and gender diverse, Intersex and Queer
  • CALD: Culturally and Linguistically Diverse
  • Cultural Diversity: the existence of a variety of cultural and ethnic groups within a society
  • Cultural Awareness: a sensitivity to the similarities and differences that exist between cultures. It is generally accepted as a necessary first step and a foundation for further development, but not sufficient for sustained behaviour change.
  • Cultural Competency: A set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals to enable that system, agency or those professionals to work effectively in cross-cultural situations
  • Cultural Capability: The skills, knowledge and behaviours that are required to plan, support, improve and deliver services in a culturally respectful and appropriate manner.
  • The cultural capability model informing this project was developed by the Australian Public Commission in 2019 and provides a guide for continuous development and practice in three domains on the journey to becoming culturally capable:
    • Knowing (Knowing and understanding history, culture, customs and beliefs)
    • Being (Awareness, authenticity and openness to examining own values and beliefs).
    • Doing (Culturally appropriate action and behaviour).

For more information on this model visit https://legacy.apsc.gov.au/aboriginal-and-torres-strait-islander-cultural-capability-framework

WAPHA is developing support structures (frameworks, implementation plans, commissioning guidelines and training) to build a competent and capable workforce in the primary health care setting. Over the next 6-9 months the Cultural Competency and Capability Frameworks project team will be working to produce tools to guide our progress in cultural competence and capability over the next three years.

To provide the optimal training and resources to support this important work, we want to hear about your views, experiences and recommendations to build our cultural competency and capability to care for people with an increased susceptibility to adverse health outcomes as a result of inequitable access to the resources needed to address risks to health.

Please complete the survey by COB Thursday 9 December. The survey should take less than 10 minutes to complete and all responses will remain confidential. Once the survey has closed, a report will be produced to inform the next steps of the project which will include conducting staff focus groups.

For more information on the project please contact susan.kay@wapha.org.au or head here.


Key concepts and terminology

  • Aboriginal and Torres Strait Islander People: Throughout this document, the word Aboriginal is used to denote both Aboriginal and Torres Strait Islander peoples)
  • LGBTIQ+ Lesbian, Gay, Bisexual, Trans and gender diverse, Intersex and Queer
  • CALD: Culturally and Linguistically Diverse
  • Cultural Diversity: the existence of a variety of cultural and ethnic groups within a society
  • Cultural Awareness: a sensitivity to the similarities and differences that exist between cultures. It is generally accepted as a necessary first step and a foundation for further development, but not sufficient for sustained behaviour change.
  • Cultural Competency: A set of congruent behaviours, attitudes and policies that come together in a system, agency or among professionals to enable that system, agency or those professionals to work effectively in cross-cultural situations
  • Cultural Capability: The skills, knowledge and behaviours that are required to plan, support, improve and deliver services in a culturally respectful and appropriate manner.
  • The cultural capability model informing this project was developed by the Australian Public Commission in 2019 and provides a guide for continuous development and practice in three domains on the journey to becoming culturally capable:
    • Knowing (Knowing and understanding history, culture, customs and beliefs)
    • Being (Awareness, authenticity and openness to examining own values and beliefs).
    • Doing (Culturally appropriate action and behaviour).

For more information on this model visit https://legacy.apsc.gov.au/aboriginal-and-torres-strait-islander-cultural-capability-framework